What payment methods do you accept?
We accept payment by credit card (Visa, Mastercard) and Paypal.
What are the delivery times?
Delivery times depend on the delivery method you choose and where you live. As a general rule, delivery times are 2 to 5 working days for standard delivery and 24 hours for express delivery.
What are the delivery charges?
Delivery costs vary according to the weight of the order and the delivery method chosen. You can check delivery costs when you confirm your order.
How can I track my order?
You can track the status of your order by logging into your account on our website. We will also send you follow-up e-mails to inform you of the status of your order.
What is your returns policy?
If you are not satisfied with your order, you may return it within 14 days of receipt. Products must be returned in their original packaging and in perfect condition. You are responsible for return shipping costs.
How do I make a complaint?
If you have a problem with your order or a product, please contact us at the following address: contact@sevenyoung.com. We will do our best to resolve the problem.
How does the warranty work?
All our products are covered by a legal guarantee of conformity and a guarantee against hidden defects. If you have a problem with a product, please contact us at the following address: contact@sevenyoung.com. We will do our best to resolve the problem.
How can I contact customer service?
You can contact our customer service department by e-mail at the following address: contact@sevenyoung.com. We are available Monday to Friday, 9am to 6pm.